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Customer Support

Yes of course! We will be happy and honored to assist you with any questions! We have great responsive professionals who will take care of your needs and help you find the perfect solution for even the most individual requirements. Feel free to contact us via email, chat or phone number. We offer personalized counseling completely free of charge!

  • We are a European company and authorized representative of world-leading dolls manufacturers;
  • Our company has one of the largest warehouses in Europe, where approx  150 models of dolls are ready for shipment. If you choose a pre-installed model of a doll, then you may have it in 2-3 days after we receive payment.
  • We have all the necessary certificates from manufacturers testifying to the safety of materials and others.
  • All our dolls are 100% authentic and only from trusted manufacturers;
  • We offer free shipping worldwide, as well as customs clearance for end customers within the EU;
  • We operate using the world's leading e-commerce platform to securely handle all credit card payments.

We have the opportunity to objectively test in an independent laboratory and make sure that the sold and returned products are NOT compromised. We also carefully check for damage. If the item is returned and we determine that it has been used (we will provide confirmation), the return will be rejected.

The question is subjective. Do you enjoy sex and passion? We love it. And most people in the world do it for pleasure. We believe that a sex doll is one of the safest ways to indulge in your fantasies and experiments. Sexual life is definitely good for your health and emotional state. Perhaps it is the sex doll that will allow you to reach new horizons of love and you will be safe and try everything with your partner.

 Original dolls are made of high quality, proven silicone or TPE material. Double security and quality controls are performed. Fake dolls are made in underground illegal production sites, where toxic, recycled silicone alloy is most commonly used and can be harmful to your health. The parts are of poor quality and very different from the original.

Our company has one of the largest warehouses in Europe, where approx about 150 models of dolls are ready for shipment. We offer worldwide delivery and cover all the customs for shipping within the EU. All our dolls are 100% authentic and only from trusted manufacturers. We are officially certified distributors of more than 12 of the world's leading manufacturers who have full confidence in their quality. Our pricing policy is completely transparent without any hidden fees.

The dolls in our range do not have electronic capabilities like vibrators or tongues. Doll X Doll believes that our dolls are of the highest quality and the love process with them is very realistic and does not require any additional stimulation. However, if you like the added stimulation, our dolls work well with such devices. You can use any sex toy you can imagine with your doll, in a very realistic way. Silicone transmits vibration well and you will get an extra effect.


  1. For dolls that are shown as in-stock the delivery time is only 2-4 days within the EU!
  2. For custom dolls, once you receive your confirmation email that means that we have started the process. It takes about 10 business days to bring your doll to life and then about 2-4 days to get her to your front door. 
All the dolls we send are in a discrete package so the only person that will know what is inside the box is you. We pride ourselves on customer service, and your privacy is of the utmost importance to us.

For now, we ship only within the EU countries and the shipping is FREE! Please check for the updates as we plan to broaden the delivery region. 

If this is the case, we can inform UPS, DHL or DPD that you will pick it up from their facility. Just make sure to bring your tracking number with you.  You can also specify a delivery time with us if that suits and we will let the shipping company know when you will be at home to accept delivery.
YEAH! We offer Free EU sex doll delivery and discreet shipping. 
Attention! Free shipping is specified for all sex dolls. This does not apply to all accessories, underwear, lubricants, etc.
If you order sex dolls and accessories, of course, delivery is free!
The shipping charge for accessories only is set individually, depending on the volume and location of the customer. More info at
Please check the details below:
  • The shipping is FREE by UPS, DHL or DPD.

Yes of course! Your privacy is our priority! We declare the product as a mannequin to protect your privacy. Your doll will be packaged in a brown plain box. No one knows what’s in the box except you!


We can assure you that Doll X Doll is one of the fastest deliveries in Europe. 2-5 days delivery in EU!  Just because we are certified distributors of the world's leading brands and we have the largest warehouse in Europe. Therefore, delivery is as short as possible. For more information, see the Terms of Delivery.

DollxDoll will provide order tracking numbers whenever the order status is changed into "Shipped" status. The shipping company's tracking number will be posted into every customer's account page. You will be notified by your registered email with this tracking number. Along with tracking number, customers will be able to enter the shipping company's official website to check the shipping status of your package.

No mention of our site will be displayed in your statements. Only the name of our company will be displayed “AIRWEB SIA” - there is no mention of sex dolls or any toys or services for adults.

We purchase wholesale batches of dolls from a doll manufacturers for our warehouse in Europe. Therefore, manufacturers give us the best prices. We do not make shortcuts and do not skip any steps. You will receive the same high-quality product as if it were purchased at the factory of the product manufacturer.

Yes, they sure are, but that doesn’t mean that you need to pay in EUR. No matter where you are in the world, our payment processor (PayPal) will handle the currency exchange so you will pay in your local currency.

It’s very simple
  1. Find the doll you want to buy.
  2. Select your options (hair colour, etc.)
  3. Click ‘Add to Cart’ which will take you to your cart page.
  4. Click ‘Proceed to Checkout.’
Once at the checkout page, fill in your billing and shipping details.
• If your payment method is PayPal, Credit Card*, or Debit Card* then you need to click ‘Proceed to PayPal.’
• If you choose to pay by bank wire, click ‘Place Order’ and we will email you our banking details.
Once we receive your payment, we will send you a confirmation email. We will then start the magical process of creating your new love doll. When your love doll is on her way, we will send you a tracking number so you can track her progress. If you have any questions during the ordering process, contact us and we’ll be happy to help you out in any way that we can.


You can customize your doll’s appearance in many ways. You can choose head, skin color, hairstyle, even nail color, and a whole lot more besides. That’s right, you can create the woman of your dreams with just a few clicks of your mouse.

Of course we can. Send us an email with an image attached, and we’ll do what we can to make it happen. We can make exactly the perfect doll you can imagine. And the best part is that she will be unique and unique in the world. It's worth it!

They may not be, especially "breast cup sizes" and "shoe sizes", which can only be estimated. The dimensions we offer on our website are for reference purposes only, and may not be free of errors. If there are gross errors (i.e. A-cup instead of a D-cup), please let us know right away!

Yes, you can. We also offer the option of purchasing only the head separately if you already have a doll. It can diversify your adventure by making it possible to play with different girls. More information can be provided to you individually, contact us.

We usually recommend that you apply a henna tattoo to your doll temporarily. Over time, the tattoo may fade and mature from the surface of the skin because the silicone inside is not colored or tinted. In special cases, it is also possible to industrially apply a tattoo, but for any of these specific questions, we recommend that you consult with our specialist who will provide you with all the answers. Including moles, freckles, etc.

Any doll is factory-made and you can see standard types of face, hair, eyes, sizes, colors on our website. Each doll has its own standard options that you can choose from. For an individual special doll you can change whatever you dream. Special eyes, hairstyle, skin color, cup size. Anything that will make your wildest fantasies come true.

We can't offer you celebrity copy looks because it's prohibited by law. This requires the written permission of the person. However, we can offer you a similar face design for the person of your choice. You need to send us pictures and we will offer you the best options.

We also exclusively offer 3D scanning technology to make an exact copy of the person who has given their consent. This is an exclusive and expensive project, but you can get a unique doll in one copy. For more information contact our specialists.

The doll head section is for those customers who want to diversify the look of their doll. Almost all doll heads are replaceable. You can order the doll head separately. Just be careful and carefully check the doll's compatibility with the body, because not all heads fit all manufacturers.

You can see all the details in the SEX DOLLS section and step by step you need to select the options you want. Each section has a detailed description. If you have any additional questions, feel free to email us at chat or

Doll Usage

Yes, it is recommended. When cleaning the skin of your doll or masturbator, the first thing you need is a very, very soft cloth. Something you would use on a newborn baby. Then, with luke-warm water and some anti-bacterial soap, give her a "sponge bath". This will remove any residue or small, unattached TPE particles remaining from the manufacturing process, and any dust that may be left on her skin. This will also give her skin a clean, non-greasy feeling.

Many hobbyists will also then use a Renewal Powder, which is essentially corn starch, or baby powder, or a combination of both, to remove the "tacky" feeling. If you plan on dressing your doll, this step will certainly make it easier. You can also bathe your doll in the shower; however, please be careful not to get water into the neck joint, which could enter the skeletal frame of the doll.

We strongly recommend it, even though it is a small additional cost. Standing feet are created in the factory by having a foot plate on the skeleton with machined and threaded holes, and then perforating the dolls skin, finding the threaded holes inside the doll's feet, and screwing in set screws. These will make standing the doll much more easy, even if for short lengths of time. These screws can be removed by the user at any time and replaced just by, well, turning a screw!

Not as easy as it looks in the photos! Dolls are not meant to be standing for any significant length of time on their own, and depending on your physical condition and the weight of your doll, some positions may not be possible. We recommend starting with less ambitious positions, such as with the doll laying down. Don't expect to go through the Kama Sutra on Day #1.

Taking care of your new love doll is easy, just follow these steps.
  • Keep her in a dry place;
  • Avoid excessive heat;
  • Avoid humidity;
  • When being intimate with your doll, we recommend you remove her clothing. This is to protect her beautifully soft skin;
  • And when you are not with your doll, keep her arms and legs in natural positions (arms parallel to the body, legs straight).
You can clean the doll with warm water and soap. Be soft and gentle, just as you would clean yourself!
It is very important to thoroughly clean and dry your doll after each use. Water-based lubricant MUST be used every time, and since it dries during use and becomes sticky, it must be re-used to avoid damage to the doll. For easy cleaning, we always recommend using a condom; however, this is not necessary.
When cleaning any cavity of your doll or masturbator, always use lukewarm water (not hot) with antibacterial soap, using an irrigator.

Always use a water-based lubricant such as you can buy at our store. Water-based lubricants are easy to clean up and will not harm the silicone.

You should not use oil-based, petroleum-based or silicone lubricants!

The weight of the dolls is usually from 25 to 40 kg. (Some models may weigh more). If this is your first doll or if you are physically compromised and cannot lift a heavy suitcase, we recommend contacting us before buying a doll.

Perfumes with alcohol may damage the skin of your doll, so we suggest spraying a little on her clothing or choosing a perfume that you are sure contains no alcohol.


That our customers always know exactly what they're going to get, so there are no surprises! For any custom-ordered sex dolls, we send factory photographs of the doll before the shipping. You will be asked to approve these photos to ensure that your expectations are met.

Any Custom order cancelled with twelve (12) hours of placing your order and providing payment can be cancelled with a 10% non-refundable restocking fee / penalty, assuming the product has not been scheduled to ship or been delivered within that time. We have to charge this fee because of transaction fees imposed on us, in addition to covering the administrative expense of cancellation. After that twelve (12) hour grace period, a non-refundable re-stocking fee of 30% will apply to any and all cancellations. Please allow time for your refund to be processed. Credit card companies often take 3-5 business days or more to finalise refunds.

Our policy is that if you have purchased a product from our In-Stock Selection and have not opened it or have received it and would like to return it, you have seven (7) days from the date it was shipped to you to inform us that you'd like to return the item, get a Return Merchandise Authorization (RMA) from us, and have the item returned to us by a courier (with a tracking number) at your cost. Instructions will be sent along with your RMA.
Once the item is received by us and verified to be unopened and undamaged, you will be refunded the purchase price (minus the 30% re-stocking fee). If there is minor damage to the packaging, your return will be managed on a case-by-case basis.
Because detailed photographs are taken before your doll is shipped to you, this is extremely unlikely and eliminates the possibility of errors with your order.
However, if there is a problem with your product or you believe your product arrived damaged, take photographs of the issue immediately, stop unpacking it / don't use it, and please contact us within twenty-four (24) hours of having received your items fully documenting the issue. We will manage these situations on a case-by-case basis and will do our very best to correct the situation to your complete satisfaction, working in conjunction with the product's manufacturer.
We have an unconditional returns policy if your product arrived in a damaged condition or you received a wrong product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer. 
There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery
For any items that are purchased from us which are highly intimate in nature, and were opened but not used or altered in any way, any returns/refunds/exchanges will be subject to a minimum 50% restocking fee. These situations will be handled on a case-by-case basis.
You have seven (7) days from the date it was shipped to you to inform us that you'd like to return the item, get a Return Merchandise Authorisation (RMA) from us, and have the item returned to us by courier (with a tracking number) at your cost. Instructions will be sent along with your RMA.
Once the item is received by us and verified to have been opened, but not used or altered in any way, you will be refunded the purchase price (minus the minimum 50% re-stocking fee). Please allow additional time to manage these returns (up to 30-days from the date we receive them), as we have careful procedures in place on how we handle these situations and need to do analytical testing to confirm that the item has not been used or altered in any way.
If we find evidence that the item was used, or altered in any way, the refund/exchange/return will be denied and you will have the option to receive back your item, with additional shipping & handling charges at your cost, or to forfeit the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €500 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at